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Customer Service: 1-844-818-7467

Customer Care

SHIPPING AND TRANSIT TIME

ShopMundo aims for your satisfaction and security. We work with the best carriers in the world like UPS that ensures a reliable delivery worldwide. With more than 300,000 staff members and more than 100,000 trucks, UPS is the best option for fast, secure, and on-time online shipping.

With UPS, we ensure your package will be delivered on time. Delivery will take only few days from the USA with our partner in Miami, and no more than 7 days from the Dominican Republic.

RETURNS AND EXCHANGES

If a return is made within 72 hours after you received the product, we will reimburse you for the returned items in the same way you paid for them. After this period has ended, it is up to each vendor to accept or deny any return/exchange.

The following items & electronic products are non-returnable:

  • Gift cards.
  • Batteries, ink and other consumable items.
  • Items that are damaged or abused, missing any accessories, missing the codes, serial/identification number or are not in its original package.

PAYMENT SECURITY

ShopMundo has different methods to receive payments, these are ensured with the well-known secure protocols and standards available today.We use Authorize.net, a company with many years of experience handling credit cards and personal information.

When you buy an item at ShopMundo, you have a variety of options to choose from. You can use Paypal or your credit card and in some cases bank deposits. When you use your credit card, your information is protected and ciphered. Payments using bank deposit need to be verified by sending an image of the approval after the transfer is completed.

CUSTOMER FREQUENTLY ASKED QUESTIONS

1-What type of products do you offer?

You can find the following items on ShopMundo.com:

  • Electronics:
    • Mobiles
    • Tablets
    • Computers
    • Cameras
    • Stereos
    • TV
    • Gaming
    • Home and Kitchen appliances and accessories
    • Men and Women Fashion
      • Clothes
      • Accessories
      • Shoes
      • Books
      • Jewelry
 We add new products everyday so our customers are never limited.

2-Where do you ship?

Anywhere, worldwide.

3-How do I pay?

You can pay with a valid credit card, a PayPal account, direct deposit or through a bank transfer.

4-Do you offer coupons?

No, we do not offer coupons, but our vendors can have special sales any time.

5-Do you offer warranties and refunds? How do they work?

Our vendors have the option to offer warranties depending on the product and their policies.

6-Can I cancel a purchase?

Yes, our platform has the option to do this.

7-Can I report an infringement?

Yes, simply contact us through our email customerservice@shopmundo.com.

We will reply promptly.

8-How do I report an inappropriate purchase or sale?

Simply contact us through our email. We will reply promptly.

Prohibited items

  • Alcohol
  • Drugs or derivatives
  • Firearms or sharp objects
  • Animals
  • Intangibles

VENDOR FAQs

1-Can ShopMundo delete my ad?

ShopMundo is free to cancel a listing if it is deemed inappropriate.

2-What are the conditions to sell a product in ShopMundo?

-The user must be registered.
-The Item you want to sell must be of legal commercialization.
-When describing your product, there should not be anything inappropriate or offensive. Restriction: Our clients must be at least 18 years old. It is not allowed to falsely denounce another user.

3-How do I report an inappropriate purchase or sale?

Simply contact us through our email. We will reply promptly.

Prohibited items

  • Alcohol
  • Drugs or derivatives
  • Firearms or sharp objects
  • Animals
  • Intangibles