Customer Service: 1-844-818-7467

Customer Care



Shipping and Transit Time

ShopMundo aims for your satisfaction and security. We work with the best carriers in Dominican Republic and the world including UPS to ensure on-time delivery.

UPS is one of the best carriers in the world, covering not only USA and Dominican Republic, but the entire world. With more than 300,000 staff and more than 100,000 trucks, UPS is the best option for fast, secure, and on-time online shipping.

With UPS, we ensure your package will be delivered on time. Delivery will take only few days from the USA with our partner in Miami, and no more than 7 days from the Dominican Republic.





If a return is made within 72 hours after you received the product, we will reimburse you for returned items in the same way you paid for them.  After this period has ended, it is up to each vendor.

The following items & electronic products are non-returnable:

  • Gift cards.
  • Batteries, ink and other consumable items.
  • Items that are damaged or abused, missing any accessories, missing the codes, serial/identification number or are not in the original package.


ShopMundo, being on par with the best technologies, have different methods to receive payments ensured with the well-known secure protocols and standard available today. We use, a company with many years of experience handling credit cards and personal information.

When you buy an item on ShopMundo, you can choose a variety of option to do your purchase. You can use bank deposit, Paypal or your credit card. When you use your credit card, your information is protected and ciphered. Payments using bank deposit need to be verified sending the image of the approval after the transfer is done.




 1-What type of products do you offer?

You can find the following items on

1) Electronics:

• Mobiles

• Computers

• Cameras

• TV

• Tablets

• Stereos

• Gaming

2) Home and Kitchen appliances and accessories

3) Men and Women Fashion

• Clothes
• Shoes
• Jewelry
• Accessories
• Books

We expand our product offerings everyday so our customers are never limited.

2-Where do we ship?
Anywhere, worldwide.

3-How do I pay?
You can pay with a valid credit card, a PayPal account, direct deposit or through a bank transfer.

4-Do you offer coupons and how they work?
No, we do not offer coupons, but our vendors can have special sales any time.

5-Do you offer warranties and refunds? How do they work?
Our vendors have the option to offer warranties depending on the product and their policies.

6-Can I cancel a purchase?
Yes, our platform has the option to do this.

7-Can ShopMundo delete my ad?
ShopMundo is free to cancel a listing if it is deemed inappropriate.

8-What are the conditions to sell a product in ShopMundo?
-The user must be registered
-The Item you want to sell must belong legal.
-When describing your product, there should not be anything inappropriate or offensive.
Restriction: Our clients must be at least 18 years old. It is not allowed to falsely denounce another user.

9-Can the user report infringement?
Yes, simply contact us through our email. We will reply promptly.

10-How to report inappropriate purchase or sale?
Simply contact us through our email. We will reply promptly.

Prohibited items

  • Alcohol
  • Drugs or derivatives
  • Firearms or sharp objects
  • Animals
  • Intangibles